How to contact us over the Christmas period
Published: Tuesday, 7 November 2023
On behalf of everyone at Nottingham City Council Housing Services, we wish you a merry Christmas and a happy new year.
If you need us over the Christmas period, details about our services are listed below.
Repairs
Non-emergency repairs can be reported online 24 hours a day throughout Christmas and all year round. They can also be reported up until 5pm on Tuesday 24 December by calling 0115 915 2222.
Wednesday 25 to Thursday 26 December - 24 hours emergency repairs service only by calling 0115 915 2222.
Friday 27 December to Tuesday 31 December - during this time, we'll make safe any emergency repairs that you report. We'll also attend some other priority repairs - although waiting times may be slightly longer due to reduced staffing over the Christmas period.
Wednesday 1 January - 24 hours emergency repairs service only by calling 0115 915 2222.
Thursday 2 January - our normal repairs service will begin at 8.30am
Paying your rent
You can pay your rent 24 hours a day online or by calling the 24 hour automated payment line on 0800 052 0173.
For rent enquiries over Christmas, we'll be available to help up until 5pm on Tuesday 24 December and then on Friday 27 December and Monday 30 December to Tuesday 31 December to Friday 29 December between 8.30am and 5pm by calling 0115 915 4920. Our normal rent service will begin again from 8.30am on Thursday 2 January.
Housing Services
We'll be available to help until 5pm on Tuesday 24 December and then on Friday 27 December and Monday 30 December to Tuesday 31 December between 8.30am and 5pm by calling 0115 746 9555. Our normal housing service will begin again from 8.30am on Thursday 2 January.
Independent Living
If you're an Independent Living tenant, there will be a reduced service from 5pm on Tuesday 24 December through to 9am on Thursday 2 January. Independent Living staff will be available to respond to any emergencies on Friday 27 December and Monday 30 December to Tuesday 31 December and welfare calls will be made to some tenants as agreed in advance.
Nottingham on Call
Our Nottingham on Call service will be available to our existing customers 24 hours a day, every day, as always.
Nottingham HomeLink
If you are on the Nottingham Housing Register, information about the advertising of available homes over the Christmas period is available on the Nottingham HomeLink website.
