Responsible Tenant Reward

The more responsible tenants we have, the more money we can invest in improving homes and neighbourhoods.

Letters letting tenants know if you have been successful for this year's reward are landing on doormats at the end of November / early December.

There's no need to contact us before you've received our letter and, for most of you, the letter should give you all the information you need.

The value of the Responsible Tenant Reward for those who have been successful will be £28 per tenancy.

Important information for tenants who pay their rent by Direct Debit

If you have been successful in receiving this year's Reward, and you pay your rent by Direct Debit, your letter will have said that the reward will be refunded to you automatically by Friday 8 December.

We're sorry, but this has been slightly delayed and won't be in your account by this date. We'll get this to you as soon as we can. There's no need to call us - and thank you for your patience. 

Responsible Tenant Reward Terms and Conditions

Responsible Tenant Reward Frequently Asked Questions