Access Team
We want to keep all our residents safe – and if we fail to carry out legally required safety checks, we run the risk of being prosecuted.
Our Access Team helps get into hard-to-reach homes (where people live who can’t or won’t let us in), carry out safety checks that have to be completed by law (such as gas servicing and electrical testing), and address any safeguarding concerns (to protect children, young people and adults who may be at risk). The team supports our most vulnerable residents and makes sure we’re meeting all our safety testing obligations.
It's rare that the reason people won’t let us in is because they don’t want the safety checks done – we find that more often than not, there’s some other issue at play. Reasons vary, but the most common are that people are hoarding in their home, or have a dirty or un-decorated home, or are living with mental health challenges. The other reason that people won’t let us in can be because they’re involved in energy theft or other illegal activities.
Worried about letting us in?
If you’re concerned about letting us into your home – for any reason at all – please don’t be. We don’t judge, and we’re here to help, whatever the problem may be.
Our colleagues will always show their ID when visiting your home – but if you’re still not sure, please give us a call on 0115 915 2222 and check with us that they’re legitimate. They will understand and will wait while you make the call.
